Partial power outage repair in Dallas
Half the house is dead but the main is on. We find the open leg, neutral or failed breaker.
Short answer: When half your house has power and half does not, the cause is often a lost leg of your 240 volt service, a failed main or branch breaker, or a burned connection at the meter base. It needs testing, because some causes are on Oncor's side.
A home has two hot legs of power. If one is lost at the utility, the meter base or the main breaker, half the circuits and all the 240 volt appliances stop working. Other times a single failed breaker or GFCI takes out a string of rooms.
We test at the meter base and the main to tell you whether to call Oncor or whether the fault is on your side, then repair it.
Partial Power Outage Repair: signs to watch for
- Half the house is dark but the main breaker is on
- AC or dryer runs weakly or not at all
- A group of rooms lost power after a storm
- Lights are dim on some circuits
- A buzzing or burning smell near the meter
How we handle it
- Test both legs at the meter base and the main breaker
- Check for failed breakers, GFCIs and burned lugs
- Repair our side or tell you exactly what to report to Oncor
- Test every circuit before leaving
Typical partial outage repair
Meter base lug repairs sit at the higher end.
Utility side or house side
We measure voltage on both legs at the meter base. If one leg is missing there, the problem is on the utility side and Oncor fixes it. If both legs are present at the meter but one is missing at the panel, the problem is in the meter base, the service conductors or the main breaker, and we fix it. That test takes minutes.
What moves the price
- Burned meter base lugs
- Main breaker replacement
- Damaged service conductors
Partial Power Outage Repair in Dallas homes
After a summer storm, partial outages are a common Dallas call. Sometimes a utility transformer fuse has blown and Oncor fixes it. Sometimes a burned lug in an old meter base finally fails. Our testing separates the two in minutes.
Questions people ask us
Why is only half my house without power?
Usually one leg of the 240 volt service is lost at the utility, the meter base or the main breaker. A failed branch breaker can also cause it.
Should I call Oncor first?
If neighbors also have problems, call Oncor. If only your house does, call us and we will test.
Is it safe to run appliances during a partial outage?
Turn off 240 volt appliances like the AC and dryer until it is fixed. They can be damaged running on one leg.
Related services
Lights out, breaker tripping, or a burning smell?
Call now. A person answers around the clock and we send the nearest NTX electrician who can safely take the job.